How Can We Help You?
Our team is available to assist with any issues you may have. Below, we’ve highlighted a few frequently asked questions, but if your problem isn’t covered, you can email us at help@chargescheme.com.
Having problems at the charge point?
The Charge Scheme App (powered by Plugsurfing) gives you access to the largest network of EV chargers in the UK. If you encounter any issues with a charge point while charging your EV, please contact the operator directly.
Need support with billing and payments, charge cards, or your app account?
If you need help with billing and payments, charge cards, or your app account, please contact support through The Charge Scheme App.
Need help with using the app and uploading your mileage?
Follow along with the video to see how to maximise usage of The Charge Scheme and how to record your mileage every month.
For any further questions, please contact The Charge Scheme at help@chargescheme.com